Our highly skilled and trained designers are working with the latest software and laser technology for image conversion. Just give us the idea and we’ll do the rest.

The laser is focussed into the glass, in the focal point the energy is so high that the structure is change in a small point. The laser beam is computer controlled, an image made of thousand small points is the outcome. This laser process is the so called "Vitrography".

Yes. It would also be possible for a 3D designer to compile a 3D-data on his computer, and later on engrave into a crystal.

simple logos and graphics, which are not made of complex color gradients and which are not a two dimensional illustration of a 3D object, can be simply extruded and lasered into glass in three dimensions.

The order process is the number of days we need to produce your crystal which usually are  between three to five (3-5) business days.

After we produce the crystal the delivery time only depends on the shipping method you choose starting at regular UPS ground and up to next day early AM shipping.

Simply click the Order Now button. Step 1, choose your crystal shape. Step 2, customize your order by uploading the picture that you would like to be engraved into the crystal. You also have the option to add two lines of text, for example, " I Love You Mom", then choose a font style for that text. After selecting your engraving style, you may add a light base color, which will light up the image inside the crystal. Put in the quantity you would like to order and add any special instructions if needed. Click on Continue which will bring you to the Check Out page to complete your order.

On Step Two you can simply upload your picture by clicking on the "Upload Picture" button. A window will open allowing you to browse through images stored on your computer. It is the same process as when you are uploading a picture to your email. You can upload up to three pictures.

File size - we can handle any file size, but would recommend upload files that has size greater than 100kb. More than that, our website has file size limit of 5MG, so if you would like to upload photo that is bigger than 5MG, please send it by e-mail to customerservice@3dlasergifts.com.

 

Personalized orders can only be cancelled before they are processed by either telephone or email.

Our system can process almost any image file type. Common file types includes - JPG, JPEG, GIF, TIFF, BMP and PNG

When you choose Flat crystal- Yes it will, if you choose any other crystal, our designers will remove the background from the original image and center the figures in order to create the best 3D model which result in a perfect laser etched crystal.

ou will receive confirmation from us by email as soon as your order is received, and again the day your order is shipped. Our shipping confirmations include tracking numbers with quick links to UPS for easly tracking.

Orders are shipped by default via UPS Ground which generally arrives within 2-6 business days AFTER we processed your order . The order process is the number of days we need to design and engrave your order before it is shipped, which usually is within 3-5 business days.
Saturday & Sunday shipping or delivery is not available.

There are express shipping methods available like UPS 3 days, UPS second day Air, and UPS next day Air, You'll be able to upgrade the shipping method to one of the express shipping methods at the checkout page.

Standard Shipping & Handling includes insurance.

In order to make sure our crystals arrive before Christmas please use the following for choosing the right shipping method :

By December 14 - UPS Ground Shipping

December 15 - UPS 3 days Select

December 16 - UPS 2nd day Air

December 17 - UPS next day Air

After these dates we could not promise delivery before Christmas Eve. 

In order to make sure our crystals arrive before Father's Day please use the following for choosing the right shipping method :

By June 8 - UPS Ground Shipping

June 9 to June 14 - UPS 3 days Select

June 15 - UPS 2nd day Air

June 16 - UPS next day Air

After these dates we could not promise Father's Day delivery. 

Yes, we do!

Please find a list of areas we do not ship just yet:

• Africa
• Belgium
• Bulgaria
• China
• Egypt
• Ghana
• Indonesia
• Israel
• Lithuania
• Malaysia
• Russia
• Nigeria
• Pakistan
• Palestine
• Romania
• Southwest Asia
• Turkey
• Ukraine
• Yugoslavia

We accept PayPal, and major credit cards including Visa, MasterCard, American Express, and Discover.

There are several reasons why you may get an error message that your transaction was declined. Check to see that the phone number, zip code or CVW number from the back of the card is correct. You can simply go back a page and retry or contact customer service.

Enter the coupon code in the Coupon Code box on the check out page and click on Submit. The discount will then be applied to your order. Only one coupon may be used per order.

 

We at 3D Laser Gifts confident that our products will meet or exceed your expectations, we do offer a 21-day return or replacement on all online purchases for products that have defects. Re-shipping charges will be applied to all replacements. Returned items must be in their original condition and packaging. 
Please review Terms and Conditions as follows:

The goods must be returned to us within 21 days of invoice.

Please provide a brief written statement to add that you want to have the money back guarantee. A short reason would be helpful for us to improve our products. Please do not forget to mention us your account details.

The goods must be packed in original box.

Unfortunately we cannot refund your return costs.

This money-back guarantee applies to both end users and for our commercial customers (retailers).

As all crystals personalized 20% restocking fees may apply.

 

No, we do not store your credit card information. Your credit card number is only captured during the check out process while our system "talks" to our payment processing gateway. It is not stored in our system.

The transfer of sensitive information on 3DLaserGifts.com is always protected against theft or misuse. When purchasing online, a solid key with a locked padlock icon will appear in the lower left of your browser window, indicating that your transaction session is secured through Secure Socket Layer SSL Certificate.

The security of your personal information is very important to us. We will never sell or rent your personal information to any third parties under any circumstances. We value your trust and will work hard to protect the security and privacy of any personal information you provide to us for our sole use.

If you have any questions, you can visit our Contact Us page, or contact us directly through e-mail or by Phone.

Our e-mail: customerservice@3dlasergifts.com
Our Toll Free Number: 1-866-283-9147

Our business Hours:
Monday through Friday
9:00 a.m. to 5:00 p.m.
Pacific Standard Time