Most Frequent Questions
Do I need to add a light base to my 3D crystal?
Depending on where you'll place the crystal, it may be hard to see the design since the crystal is transparent and the etching is entirely white. So we advise buying the Light Base along with the crystal. It lights up the engraving and makes it much easier to see the image. We always say that it gives life to the crystal.
How long does it take to receive my order?
The production time is 1-2 business days. The shipping time depends on the shipping method you select. You can see the options on our website upon checkout.
Will the background of my photo show up on the crystal?
You can see the option to keep the background on the product page. Keep in mind that we can only add the background in 2D.
How do you engrave images on crystal?
The engraving process uses a laser to etch images and text on your crystal. When the laser is focused on the glass, the focal point of energy is so high that the structure is changed to a small point. The laser beam is controlled by a computer, creating an image made of a thousand small points. This laser process is known as Vitrography.
Do I need to get a specific crystal size for different numbers of figures in the picture?
Yes. You can see the recommended number of figures in the size selection section on the products page. If the picture you upload has more figures than the recommended, we'll proceed with the design in 2D, and each figure will look tiny on the engraving.
Can I see a proof before ordering?
We do not offer proofs for individual orders. Since our designers do their best to match the 3D engraving to the submitted image, your photo serves as proof. If you really must see a proof, please specify in the ‘Special Instructions’ section. Do keep in mind that if a proof is asked for, the production period becomes prolonged. If you are not happy with the proof and would like to swap out the image, there would be an extra $30 charge to swap out the original image. Please be sure to specify any instructions you have to the designers in the "Special Instructions" section upon placing an order. If the customer does not write in the Special Instructions Section, the designers have free will to move around the image and text, to allow for the best possible outcome of the crystal.
How To Order
How do I choose the crystal?
You can select the crystal of your preference on the menu on our website, and you'll be redirected to its product page.
How do I upload my photo?
While customizing your crystal on the product page, click on the 'Upload Photo' button. A window will open, allowing you to browse through images stored on your device. It is the same process as uploading a picture to your email. We recommend uploading files between 100kb and 5MB for the best picture quality. Our website has a size limit of 10MB so if you would like to upload a photo larger than 10MB, please send it as an email attachment to customerservice@3dlasergifts.com.
How do I select the size?
You can see the size options on the product page, along with its pricing and recommended number of figures. Remind to always check if your picture's number of figures corresponds to the recommended number of figures or less of the selected crystal size.
Image
Will the background of my photo show up on the crystal?
You can see the option to keep the background on the product page. Keep in mind that we can only add the background in 2D.
Can I see a proof before ordering?
We do not offer proofs for individual orders. Since our designers do their best to match the 3D engraving to the submitted image, your photo serves as proof. If you really must see a proof, please specify in the ‘Special Instructions’ section. Do keep in mind that if a proof is asked for, the production period becomes prolonged. If you are not happy with the proof and would like to swap out the image, there would be an extra $30 charge to swap out the original image. Please be sure to specify any instructions you have to the designers in the "Special Instructions" section upon placing an order. If the customer does not write in the Special Instructions Section, the designers have free will to move around the image and text, to allow for the best possible outcome of the crystal.
Do I need to get a specific crystal size for different numbers of figures in the picture?
Yes. You can see the recommended number of figures in the size selection section on the products page. If the picture you upload has more figures than the recommended, we'll proceed with the design in 2D, and each figure will look tiny on the engraving.
Can you turn my 2D image into a 3D image?
Yes, our highly skilled and trained designers are working with the latest software and laser technology for image conversion to turn 2D images into 3D images. We make it easy for you - just give us your photo and we do the rest. Please be sure to specify any instructions you have to the designers in the "Special Instructions" section upon placing an order. If the customer does not write in the Special Instructions section, the designers have free will to move around the image, text, and orientation of the crystal to allow for the best possible outcome of the crystal.
What types of image file formats do you accept?
Our system can process almost any image file format. The most common file formats include JPG, JPEG and PNG. If your file format is not listed here (such as GIF, TIFF, BMP), contact us at customerservice@3dlasergifts.com and we will be able to help you.
Can I upload an image with mature content?
Yes, you can. We'd like to request you to just inform in the "Special Instructions" section that it's mature content, if possible.
Light Bases
Do I need to add a light base to my 3D crystal?
Depending on where you'll place the crystal, it may be hard to see the design since the crystal is transparent and the etching is entirely white. So we advise buying the Light Base along with the crystal. It lights up the engraving and makes it much easier to see the image. We always say that it gives life to the crystal.
Do the light bases go with batteries?
Yes, they go with the AAA batteries and the AC/DC power adapter.
What is the light base made of?
The light bases are made of high-quality wood and they can have a black or rosewood finish.
How do I choose the light base size?
You can see on each 3D crystal page its recommended light base options.
Shipping
How long does it take to receive my order?
The production time is 1-2 business days. The shipping time depends on the shipping method you select. You can see the options on our website upon checkout.
Do you ship to other countries?
Yes, we ship to places all around the world! Some areas that we do not ship to (yet!) include Africa, China, Palestine, Southwest Asia, and Yugoslavia. As for shipping and handling pricing, that would all depend on your country, what shape, size, and weight of your entire order, and if you need the crystal to be shipped with expedited shipping.
*Please note that we are not responsible for Customs, Duties, and Taxes. At checkout, you have the option to pay for the duties and taxes. If not, they will be collected when the item is delivered. These fees vary on the cost of the item and destination.*
Which carriers do you work with?
We work with UPS, USPS, FedEx, and DHL.
Production
How do you engrave images on crystal?
The engraving process uses a laser to etch images and text on your crystal. When the laser is focused on the glass, the focal point of energy is so high that the structure is changed to a small point. The laser beam is controlled by a computer, creating an image made of a thousand small points. This laser process is known as Vitrography.
Why does the production take 1-2 days?
That is because our team must edit and enhance your picture, then turn it into a 3D model, and finally print it on our specialized laser printer. We use the latest software and laser technology for image conversion to turn 2D images into 3D images. The production process is done attentively and carefully to make sure your crystal ends up flawless.